mataTerms of Use
Our mata platform operates as an online gaming and sportsbook service available in jurisdictions where local law permits. This page sets out the terms under which we conduct our operations, how we manage accounts, process deposits and withdrawals, and resolve disputes. When you access mata, you agree to these terms and acknowledge that our service is subject to the regulatory environment of the jurisdiction in which you are located.
We at mata are committed to clear, transparent operations. These terms explain your rights and obligations as a user of our platform, covering everything from account creation through settlement of withdrawals. Our policy reflects standard industry practice and local compliance requirements across our operating regions, including Jakarta, Surabaya, and other supported areas in Indonesia.
Account Opening and User Eligibility on mata
We require all users to be at least 18 years of age to open an account on mata. During registration, you provide your legal name, date of birth, email address, and phone number. We conduct identity verification using government-issued documentation—a national ID card, passport, or equivalent—and we may request proof of address such as a utility bill or bank statement. This verification process protects both your account and our platform against fraud and misuse.
Once your account is created, you gain access to our sportsbook markets covering football (Liga 1, Piala Indonesia), badminton, and MotoGP; our live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger; and our slot games. Your account remains active as long as you comply with these terms. We reserve the right to suspend or close any account that violates our policies, engages in fraudulent activity, or breaches local regulatory requirements.
Verification is part of our compliance process
We conduct identity and address verification to comply with anti-money-laundering regulations and to protect your account security. This process typically concludes within standard processing windows.
Deposits, Withdrawals, and Payment Methods
Our mata platform supports deposits and withdrawals through ten payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets; mobile banking, local payment, online payment, and e-wallet for bank transfers. We do not charge fees on deposits; withdrawal fees, if applicable, are displayed before you confirm each transaction. Deposits typically credit your mata account within moments; withdrawals are processed subject to verification checks and may take several hours to several business days depending on your chosen method and your bank's processing speed.
When you request a withdrawal on mata, we verify that your account details match your registered identity and that your chosen payment method is active. If we identify any discrepancy or incomplete information, we may request updated documentation. Withdrawals are not instant; we process them in batches during our standard operating hours. Users across Medan, Semarang, and Yogyakarta experience comparable processing times. We undertake to process valid withdrawal requests without unreasonable delay, subject to our verification protocols.
We do not process withdrawals during the following periods without material operational cause:
- Major public holidays, including Idul Fitri, Idul Adha, and Nyepi
- System maintenance windows (we notify users in advance whenever possible)
- Periods when we are conducting mandatory compliance checks or identity re-verification
Bonus Offers and Promotional Terms
From time to time, our mata platform may offer welcome bonuses, deposit-match promotions, or other incentive offers to new or existing users. Any bonus offer is contingent on meeting specific conditions—such as a minimum deposit amount, a wagering requirement, or participation in a named game category. The terms of each offer are displayed at the time of promotion and form part of your agreement with us when you opt into that promotion.
Bonus funds are typically held in a separate wallet within your mata account and may only be used for gameplay within the games specified in the promotion terms. Bonuses may not be withdrawn as cash unless explicitly stated in the promotion. If you do not meet the wagering requirement within the promotion's validity period, the bonus funds expire and are removed from your account. We do not carry over unused bonuses between account cycles.
Dispute Resolution and Complaints
If you believe mata has failed to settle a bet fairly, processed an incorrect withdrawal, or otherwise breached these terms, you may lodge a formal complaint through your account settings or by contacting our support team. We undertake to acknowledge complaints within one business day and to investigate substantive claims within seven business days. Our investigation will examine transaction logs, game records, and account activity to determine the facts.
If we find that an error has occurred, we will correct it by crediting or debiting your account as appropriate. If we find that our operations were correct and compliant with these terms, we will explain our reasoning in writing. If you remain dissatisfied with our response, you may escalate your complaint to the relevant regulatory authority in your jurisdiction. We do not offer compensation outside the scope of correcting a documented operational error.
Data Protection and Jurisdiction Notice
We at mata collect and process personal data (name, date of birth, address, transaction history, and IP address) solely to operate our platform, verify your identity, comply with anti-money-laundering regulations, and resolve disputes. We do not sell or share this data with third parties except where required by law. Your data is stored on secure servers and is protected by industry-standard encryption.
Our mata service is available only in jurisdictions where online gaming and sports betting are lawful under local regulation. We do not operate in jurisdictions where such services are prohibited. Users are responsible for verifying that their access to and use of mata complies with the law of their own jurisdiction. If you are accessing mata from a jurisdiction where our service is not permitted by law, you must cease using our platform immediately.
These terms are governed by the laws of the jurisdiction in which our mata service is licensed and operated. Any dispute arising from your use of our platform is subject to the dispute-resolution process outlined in this document. To the extent permitted by law, we disclaim liability for indirect, incidental, or consequential damages resulting from your use of mata.
Last updated: current date. We may revise these terms from time to time. Continued use of mata following any revision constitutes your acceptance of the updated terms.