mata Privacy Policy

This page describes what we collect when you use mata and how we keep that data protected. We at mata take your privacy seriously and operate under clear principles: we collect only what we need to verify your account, process your payments, and comply with local law. Our commitment is to be transparent about our practices and to give you control over your information.

When you access mata through your browser or mobile device, whether from Jakarta, Surabaya, Bandung, or any other supported jurisdiction, we gather certain information to deliver our service. This policy explains what that information is, who has access to it, and what rights you hold over your data.

What We Collect on mata

We collect your email address, phone number, and full name during account registration. These details allow us to verify your identity and send you important notifications about your mata account, including deposit confirmations, withdrawal status, and security alerts. We also collect your date of birth and residential address to comply with age-verification and know-your-customer (KYC) requirements in your jurisdiction.

When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers via mobile banking, local payment, online payment, and e-wallet, we record the transaction details—amount, timestamp, payment method, and reference number. We do not store your full payment credentials; our payment processors handle that encryption. We also log your IP address, browser type, and device information to detect fraud and protect your account from unauthorized access.

How We Use Your Data

We use your information to verify your identity, process your deposits and withdrawals, and communicate with you about your mata account. When you request a withdrawal, we cross-check your bank details against your registered profile to prevent fraud. During peak periods—such as around Idul Fitri, Idul Adha, or major Liga 1 fixtures—our verification team may take longer to process requests, and we notify you of any delays via email or SMS.

Our mata platform also uses your data to generate transaction reports, which you can access through your account dashboard. We analyze aggregate, anonymized usage patterns to improve our service—for example, identifying which payment methods are most reliable in Medan or Yogyakarta, or which game categories draw the most engagement. This analysis never includes your personal details.

We may contact you with service updates, maintenance notices, or security warnings. We will never ask you for your password or full payment details via email or SMS. If you receive such a request claiming to be from mata, it is fraudulent; please report it immediately.

Third-Party Processors and Data Sharing

Our mata platform relies on third-party payment processors to handle mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions. These processors receive only the information necessary to complete your deposit or withdrawal—your name, phone number, and transaction amount. We do not share your email address or residential address with payment processors unless required by law.

Our servers may sit outside your jurisdiction; data transfers comply with applicable privacy laws. We use encryption (TLS 1.2 or higher) for all data in transit. We may also share anonymized usage data with our analytics partners to understand player behavior and improve our service, but this data cannot identify you personally.

We disclose your information only when required by court order, law enforcement request, or local regulatory authority. In such cases, we will notify you unless legally prohibited from doing so.

Cookies and Tracking

Our mata website uses cookies to remember your login session, language preference, and account settings. These are essential for the platform to function. We also use analytics cookies to track which pages you visit and how long you stay, helping us identify technical issues and improve user experience. You can disable non-essential cookies through your browser settings, though this may affect your mata experience.

We do not use cookies to track you across other websites. Our tracking is limited to mata.best and our mobile web application.

Your Rights and Contact

You have the right to request a copy of all personal data we hold about you on mata. You may also request correction of inaccurate information or deletion of your account and associated data, subject to legal retention requirements. To exercise these rights, contact our support team at the email address listed below.

We retain your transaction history for seven years to comply with financial regulations. Your account profile data is retained as long as your mata account is active; after account closure, we delete it within 30 days unless we are legally required to retain it longer.

If you have questions about this privacy policy or how we handle your data on mata, please reach out to our support team. Our mata platform is available only where local law permits; if you are in a jurisdiction where our service is prohibited, you should not access mata.